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Call Center Operator CV Template
House # 12, Street # 05,
DHA Phase 4, Lahore Pakistan.
Mobile phone No: +92-333-5524112
E-mail: [email protected]
A creative and enthusiastic person with a diverse range of IT & Administrative experience. Out going with strong and effective organizational and communication skills. Good team player and able to use own initiative to achieve company objectives. Excellent computer skills. Versatile and learns new tasks/skills quickly.
“Knowledge BPO” (USA & USA Based Call Centre) from (September 2014 – to-date)
Worked as part of a close-knit team resolving customers’ queries
As a call centre representative & System Support Network Engineer my work includes:
o Liaison between our principal office in USA & USA and the regional offices in Lahore.
o Maintaining USA data base of calls.
Network Troubleshooting of TCP/IP, Wireless Network.
IT System Support Engineers & Knowledge of Citrix online Remote Access Soft ware.
Supervision of Tech Education of students.
Network administrator covering the field of IT Training & networks.
(INTEL) Computer Company. (March 2014 –August 2014)
Keeping close look on team
Gave IT training to students.
Worked in INTEL as a Resource Person (March 2014 –August 2014) conducting “IT Training” in various Government schools of Punjab.
Dennis high school computer center (RWP) (April 2010 – September 2010)
As in-charge of the setup, keep liaison between the student & teacher.
Ensure training and objectives dissemination of the promised level provided to the target audience.
Worked in Dennis High School as a supervisor (April 2010 – September 2010) covering the fields of account & marketing.
SND American Store in (NYK) (March 2009 – August 2009)
Supervision of sales materialization to achieve the targets.
Keeping close watch on competition advancement in terms of man, machines and market share.
Have worked in SND as a sale man (March 2009 – August 2009) covering the fields of sale & marketing.
Standard level of knowledge in modern means of communication and can work on Ms Office, Windows 2008, & XP, Vista, Networking, Troubleshooting of TCP/IP, Wireless Network MCSE
Strong team orientation and ability to work effectively in collaboration with diverse groups of people
Dedicated and hard working
Proven ability to implement effective policies and procedures, enhance productivity and increase efficiency.
Enjoy performing administrative duties.
IT being my passion enjoy exploring it more
• Graduation (BSc)
• F.A – Rawalpindi Board.
• Matriculation – Federal Board.
(A+ Computer hardware) Course from Super-tech Lahore,
(Pre-ICS) from NICON Institute Lahore.
(MCSE) 2011 Course from Corvit Institute Lahore.
(CCNA) Certifications Course from Corvit Institute Lahore. (In process)
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