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Sample Airline Refunds Manager CV Template
Penelope O. Simpson
Salford, Manchester, USA
To be a senior Refunds Manager in an airline or retail company
2012 – Present: Assistant Refunds Manager, Delta Airlines
- Ensure compliance of all refund requests with airline policies and procedures.
- Ensure that airline tickets for refunds not regular airline tickets not marked with “not refundable.”
- Reject refund requests for non refundable tickets unless approved by airline executives for purely marketing purposes.
- Approve or reject refund requests within policies and procedures
- Advise customer by phone or email that refunds are ready to be picked up
- Approve refund deposits customer accounts or prepare refund checks.
- 7 years of experience in the accounting department for an airline
- Excellent skills in computerized accounting systems in the Oracle platform
- Excellent verbal and writing communication skills
Cited as Employee of the Year for 2013, 2015 and 2016 for outstanding work performance and perfect attendance
2010: Attended Air Transport Course conducted by the USA-CAA.
2008 – 2011: BS in Economics, University of Manchester
To be furnished upon request
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